Thank you for your interest in Caya Shobo’s services!
When you make a reservation with us you agree to:- our Terms and Conditions, and
- our Reservation and Payment Terms, and
- our Health and Medical Terms.
We strongly recommend full flight and travel insurance and medical insurance to cover all contingencies and possible expenses for your trip.
Reservation and Payment Terms
Last updated: April 12, 2025
These Reservation and Payment Terms form part of our Terms and Conditions agreement, together with our Health and Medical Terms.
INTERPRETATION & DEFINITION
In this agreement the meaning of the following terms is defined in our Terms and Conditions agreement: Retreat/s, Service/s, Dieta, Reservation, Reservation Email, Confirmation Email, Health Form, Commencement Date, The Center.
Our Retreat prices include therapeutic treatments such as ayahuasca ceremonies, Dieta practice, conferences, discussions and other activities, accommodation and meals as described on our website cayashobo.com (unless stated differently in your Reservation Email.)
Our other Services may include guidance sessions, therapeutic treatments or other related activities.
Our prices exclude flights, travel or medical insurance, tips, optional field-trips and discretionary activities and items unless otherwise stated.
When making a Reservation with us you must pay a non-refundable, non-transferable Deposit in the sum of 50% of the total amount due for each person named in your Reservation.
We accept Visa, MasterCard and American Express via online payment, international bank transfer or bitcoin.
Upon making your Reservation, we will send you a Reservation Email which identifies the Retreat or Service you have reserved, the payment you have made and the amounts still due.
We reserve the right to determine if you are eligible to participate in our Services. Your Reservation Email will provide a link for you to complete the required Health Form online. Upon review and approval of your Health Form, we will let you know of your eligibility to participate in our Service with a Confirmation Email. It is your responsibility to check your Confirmation Email and ensure the particulars it contains are correct.
You agree to pay the balance of monies due for your reserved Service not less than 6 weeks prior to the Commencement Date, or we reserve the right to cancel your Reservation and retain all monies paid. Reservations made within 6 weeks of the Commencement Date must be paid in full at the time of making your Reservation.
We accept no responsibility for flight costs, or delay or cancellation of any flights or other forms of transport. It is your responsibility to ensure that you have all relevant travel documentation and you arrive at the airport in time. We are not responsible if you lack the required documentation for your flight or for entry into another country (passport with 6 months validity, evidence of return or onward travel, visa, entry fee, etc.).
If you wish to cancel your Reservation you must advise us via confirmed email as soon as possible. If you are no longer able to attend your Service, we may be able to move your booking to another Service. This is only possible if you let us know at least 2 months prior to the Commencement Date otherwise our normal cancellation fees apply.
Any cancellation, regardless of circumstances, will be subject to an administration fee of USD$100 plus 8% of all amounts paid, plus additional cancellation fees according to the date your cancellation request is received by us relative to the scheduled Commencement Date of your Reservation, as follows:
- Less than 6 weeks before the Commencement Date – we retain 100% of the total cost of the Retreat or Service
- 6 to 8 weeks before the Commencement Date – we retain 60% of the total cost of the Retreat or Service
- More than 8 weeks before the Commencement Date – we retain 0% of of the total cost of the Retreat or Service
Note that your Deposit is non-refundable when cancellation is made less than 8 weeks before the Commencement Date.
If after the Commencement Date, you choose to leave for any reason whatsoever before the scheduled completion of a Retreat or Service, you acknowledge that you will not be entitled to any refund in part or in full, and we are not responsible for any loss incurred such as travel change costs.
In the event you decide to downgrade your accommodation less than 8 weeks prior to the Commencement Date, you will not be entitled to any refund. If you wish to upgrade, a new price will apply.
We reserve the right to offer discretionary discounts and this does not affect the status of any customers who have paid the full price (i.e., no discount will then become due to them).
Any additional items you purchase during your stay at The Center (such as massage, store items, off-site field trips, artisanry, transport etc.) must be paid in full by cash or credit card prior to your departure from The Center. If these items are paid for by credit card, an 18% processing fee will apply.
You agree to cover all costs for any extra services or extra care that you may require during your participation in our Services, including special healthcare or medical attention or evacuation costs.
Thank you for reviewing our Reservation and Payment Terms.
Please also review our Health and Medical Terms and general Terms and Conditions before making your reservation.