You can make a reservation to participate in our retreats or services by booking online at our website: www.cayashobo.com or by sending an email to team@cayashobo.com.
Please share your full contact information, and the name of the particular Service (as defined in our Terms and Conditions) in which you wish to participate.
These Reservation and Payment Terms form part of our Terms and Conditions. In this agreement the meaning of the following terms is defined in our Terms and Conditions agreement: Retreat, Support Service, Services, Reservation, Reservation Email, Confirmation Email, Medical Questionnaire, Commencement Date, The Center.
RETREAT or SERVICE PRICES
Our Retreat prices include accommodation, all meals, ceremonies and therapeutic treatments as described on our website (www.cayashobo.com), unless stated differently in your Reservation Email. Our Support Services may include guidance sessions, therapeutic treatments or other activities as detailed on our website.
Our prices exclude flights, travel insurance, tips, optional field-trips and discretionary activities and items unless otherwise stated.
RESERVATIONS
When making a Reservation you will be asked to pay a non-refundable, non-transferable Deposit in the sum of 40% of the total amount due for each person named in your Reservation. Caya Shobo accepts Visa, MasterCard and American Express via online payment, international bank transfer or bitcoin. Upon making your Reservation, we will send you a Reservation Email which identifies the Retreat or Support Service you have reserved, the payment you have made and the amounts still due.
We reserve the right to determine if you are eligible to participate in our Services. For our Retreats and some of our Support Services the Reservation Email will provide a link for you to complete a Medical Questionnaire online.
Upon review and approval of your Medical Questionnaire, we will notify you of your eligibility to participate in our Service with a Confirmation Email. It is your responsibility to check your Confirmation Email and ensure the particulars it contains are correct.
You must pay the balance of monies due for your reserved Service not less than 6 weeks prior to the Commencement Date, or you agree that Caya Shobo reserves the right to cancel your Reservation and retain all monies paid. Reservations made within 6 weeks of the Commencement Date must be paid in full at time of making your Reservation.
Caya Shobo accepts no responsibility for flight costs, or for delay or cancellation of any flights, trains, boats, buses or other forms of transport. We strongly recommend that you have adequate travel, cancellation and medical insurance for the duration of your trip. It is your responsibility to ensure that you have all relevant travel documentation and you arrive at the airport in time. Caya Shobo is not responsible if you lack the required documentation for your flight or for entry into another country (passport with 6 months validity, evidence of return or onward travel, visa, entry fee, etc.). If you are unsure of your requirements and need assistance, you are welcome to contact us.
CANCELLATION OR POSTPONEMENT BY YOU
If you wish to cancel your Reservation you must advise us via confirmed email as soon as possible. If you are no longer able to attend your retreat, we may be able to move your booking to another Service. This is only possible if you let us know at least 2 months before the Commencement Date otherwise our normal cancellation fees apply.
Any cancellation, regardless of circumstances, will be subject to an administration fee equalling $50 (USD) plus 8% of all amounts paid as well as additional cancellation fees according to the date your cancellation request is received by us relative to the scheduled Commencement Date of your Reservation, as described here:
• Less than 6 weeks before the Commencement Date – 100% of of the total cost of the Retreat or Service is retained by Caya Shobo
• 6 to 8 weeks before the Commencement Date – 60% of the total cost of the Retreat or Service is retained by Caya Shobo.
• More than 8 weeks before the Commencement Date – 0% of of the total cost of the Retreat or Service is retained by Caya Shobo
Note that your Deposit is non-refundable when cancellation is made less than 8 weeks before the Commencement Date.
If after the Commencement Date, you choose to leave for any reason whatsoever before the scheduled completion of a Retreat or Service, you acknowledge that you will not be entitled to any refund in part or in full, and Caya Shobo is not responsible for any loss incurred due to non-refundable or non-transferable air tickets or any other cost.
. In the event you decide to downgrade your accommodation less than 8 weeks prior to the Commencement Date, you will not be entitled to any refund. If you wish to upgrade, the new price will apply.
In the event you decide to downgrade your accommodation less than 8 weeks prior to the Commencement Date, you will not be entitled to any refund. If you wish to upgrade, the new price will apply.
DISCRETIONARY DISCOUNTS
Caya Shobo reserves the right to offer discretionary discounts and this does not affect the status of any customers who have paid the full price (i.e., no discount will then become due to them).
ADDITIONAL COSTS
Any additional items you purchase during your stay at The Center (such as massage, perfumes, optional off-site field trips, purchases from visiting artisans, etc.) must be paid in full by cash or a credit card payment prior to your departure from Caya Shobo. If additional items are paid for by credit card, an 18% processing fee will apply.
You agree to cover all costs for any extra services or extra care that you may require during your participation in Caya Shobo’s Services, including but not limited to special healthcare or medical attention or evacuation costs. You agree to assume responsibility for all costs associated with any damage caused by you to property or persons of Caya Shobo, its staff and volunteers, its other customers and any visiting consultants.